Terms and conditions

Online store information:
The online store www.ohana-store.gr legally belongs to the company “PETTA AIKATERINI DIONYSIOS”, with the distinctive title “OHANA” (hereinafter the “Company”).
Company activity: Retail Trade
Tax ID: 163725392 - Tax Office: ZAKYNTHOS
Contact email: info.ohanacstore@gmail.com
Customer Service: 26950 29073

The use of this website of the online store www.ohana-store.gr (hereinafter the “Website”) is governed by the following terms and conditions. Access and use of the website alone constitutes full, express and unreserved consent and acceptance of the following Terms of Use and conditions. It is presumed, therefore, that the user/visitor has carefully read, understood and accepted the Terms of Use, as well as compliance with Greek and European legislation. The above acceptance concerns all users of the website, namely (a) ordinary users who are able to simply read the content of the website and (b) users who create an account to place orders through the online store.
The Company reserves the right to unilaterally modify or change the content of the Website at any time without prior notification to the users. Visitors/users are responsible for periodically checking whether there have been any modifications to these Terms of Use. The Company informs users through this website of any changes to the terms of transactions. Any modification or change is not valid and does not affect orders already placed for execution. The terms and conditions of use of the Website and the transactions carried out through it do not affect mandatory law provisions. The contracts of the online store are made in the Greek language, which the visitor/user declares that he understands (writing and reading).
The website is addressed exclusively and only to users over eighteen (18) years of age. The use of the online store by minors or by persons who lack legal capacity is prohibited.
By entering, the user/visitor declares that he is an adult and has legal capacity, and undertakes not to allow the use of his details and login codes by minors or by persons who lack legal capacity. If such use of your details and codes occurs, the user/visitor is responsible. For this reason, please adhere to the basic rules of security for transactions via the Internet. If minor users declare a false date of birth when entering the Website or enter a false date of birth when using the Website services, the Company shall not be liable for their exposure to its content or for any other use of the Website. Users who declared a false date of birth and their parents/guardians/parents shall be liable to the Company for any damage that the Company may suffer from their false declaration.
Users have access to the Website daily and throughout the day, with the exception of the period during which access to the Website may be suspended for technical reasons, maintenance reasons, upgrades or interruption of electronic communication or other related reason. The Company shall not be liable in the event that for any reason the Website is unavailable at any time or for any period. The Company may suspend access to the Website or discontinue it indefinitely if it deems it necessary.
Information Provided - Products - Limitation of Liability
The Company does not guarantee the availability of the displayed products. However, it is committed to promptly informing the user/visitor about their unavailability.
The Company is only liable for gross negligence and intent, in the event of a delay in the delivery of ordered products and for information that it itself provides or services that it provides through its website.
The Company's online store is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the Company does not bear any responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through its online store. Where the Website contains references to third-party websites, the Company is not responsible for the content of these pages as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively at his own choice and responsibility.
The Company is not responsible to the visitor/user for any damages that may arise from the execution or non-execution of their order. It reserves the right to change the delivery time of the products in cases of force majeure.
The online store provides the content, products and services available through the Website exactly as they are.
Orders through the Website
Each order through the Website will be considered as a concluded contract only after the Company sends a relevant electronic message (e-mail) confirming the start of the processing process of the user/visitor's order. The contract is not considered concluded before the Company checks the availability of the products and their prices and sends the e-mail confirming the start of the processing process.
Order Cancellation
The order can be canceled if the processing process has not started and no later than 24 hours from the time of its registration on the Website (www.ohana-store.gr). For order cancellations, the user/visitor can contact the Company by phone, at tel: 26950 29073 (Monday - Friday 9:30-14:00 & Saturday 9:30-15:00) or via e-mail to the address: info.ohanacstore@gmail.com by sending a relevant request with the subject "Order cancellation" and filling in the order number. The refund of the purchase price is made within ten (10) business days from the date of cancellation in a manner corresponding to the payment method.
Product Returns
Return of a product due to an error in type, size or (excessive) quantity in delivery, an actual defect or lack of a property of the product, which is mentioned on the Website (www.ohana-store.gr) is made at the Company's expense following a relevant notification from the customer, which must be submitted within fifteen (15) calendar days from the delivery of the product to be returned by telephone, at tel: 26950 29073 (Monday - Friday 9:30-14:00 & Saturday 9:30-15:00) or via email to the address: info.ohanacstore@gmail.com.
If the defect is found, the product will be repaired or replaced, at the Company's discretion, otherwise, in the event that the product cannot be repaired or replaced within a reasonable time, the transaction will be canceled and the price paid by the customer will be refunded to him in the same way as the payment was made.
The product to be returned due to error, actual defect or lack of agreed quality must be accompanied by the relevant documents as well as its original packaging.
Right of Withdrawal
In accordance with the provisions of Law 2251/1994 on consumer protection, as amended and in force, the customer may withdraw without giving any reason from a distance selling contract within an exclusive period of fourteen (14) calendar days from the date of receipt of the product by sending the relevant notification to the Company, via e-mail to the address: info.ohanacstore@gmail.com. After the expiry of the above period, the customer is no longer entitled to exercise the right of withdrawal and the Company has no related obligation towards him.
Upon completion of the aforementioned withdrawal procedure, the returned product, which must be in its original excellent condition and in its original complete packaging, is either delivered by the customer to the Company's headquarters, or sent via courier at the customer's expense. After receiving and checking the returned product and within a period of fourteen (14) calendar days from the exercise of the right of withdrawal, the Company returns the paid price to the customer's account.
Personal data protection
The management and protection of the personal data of the website users is subject to these Terms of Use and the Privacy Policy.
Cookies.
The online store has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user/customer's computer, allowing websites, such as this online store, to operate smoothly and without technical anomalies, to collect multiple user choices, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers and the files stored on them. Cookies are used to provide information and process orders, while upon exiting the Website they are automatically deleted. Their use is absolutely necessary for the website of this online store to function correctly and smoothly.
User Obligations
The user/visitor of the Website accepts and undertakes not to use the Company's online store to send, publish, and generally in any way transmit illegal, harmful, threatening, racist, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous or harmful to minors content. The above content is not permitted to be retransmitted according to the legislation and the applicable provisions. Furthermore, the visit to the Website and the execution of transactions through it must be for personal use and exclusively for lawful purposes and in a manner that does not restrict or prevent its use by third parties. The user is obliged to use the Website in accordance with the law, good morals and these terms, and not to carry out acts or omissions that may cause damage or malfunction thereof or affect or endanger the provision of the Website's services.